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STORE POLICY

CUSTOMER CARE

At Ohhh So Freshhh (Pty) Ltd, we strive to provide the best possible customer experience. We believe in building lasting relationships with our customers, and that's why we have developed a comprehensive customer care policy to ensure that you are completely satisfied with our products and services.

Communication:

We believe in open and transparent communication with our customers. We are available to answer any questions or concerns you may have through various communication channels, including email, phone, and live chat. Our customer service team is available during business hours and will respond to your inquiries promptly.

Product Knowledge:

Our team is highly knowledgeable about our products and can provide you with the information you need to make an informed purchasing decision. If you have any questions about our products, please do not hesitate to contact us. We are happy to assist you in any way we can.

Order Tracking:

You will receive a confirmation email with your order details and tracking information once your order has been processed. You can track your order using the tracking number provided in the email. If you have any questions about the status of your order, please contact us.

Returns and Exchanges:

We understand that sometimes a product may not meet your expectations. That's why we offer a return and exchange policy. Please refer to our return policy for more information. If you need to exchange a product, please contact us, and we will be happy to assist you.

Product Feedback:

We value your feedback and opinions about our products. If you have any feedback or suggestions, please do not hesitate to contact us. Your feedback helps us to improve our products and services.

Customer Privacy:

We take your privacy very seriously. We do not share your personal information with any third parties, except as required by law. For more information, please refer to our privacy policy.

Customer Satisfaction:

Our goal is to ensure that you are completely satisfied with our products and services. If for any reason you are not satisfied, please contact us, and we will do our best to resolve the issue. We value your business and strive to provide you with the best possible customer experience.

We appreciate your business and strive to ensure your complete satisfaction with our products and services. If you have any questions or concerns about our customer care policy, please do not hesitate to contact us.

PRIVACY & SAFETY

At Ohhh So Freshhh (Pty) Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and services.

Information we collect:

We may collect information such as your name, email address, phone number, and shipping address, when you create an account, place an order, or contact us for customer support. 

How we use your information:

We use your personal information to provide you with our products and services, process your orders, communicate with you about your orders and promotions, and improve our website and services. We may also use your personal information for marketing purposes, but only with your consent.

We do not share your information:

We do not share, rent, or otherwise disclose your personal information to third parties.

Security of your information:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption to protect your payment information and secure servers to store your personal information.

Your choices:

You can opt out of receiving marketing emails from us by clicking the unsubscribe link in the email. You can also contact us to update or correct your personal information, or to request that we delete your personal information from our systems.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact us:

If you have any questions or concerns about this Privacy Policy, please contact us at info@ohhhsofreshhh.co.za.

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