Customer Support

Ohhh So Freshhh (Pty) Ltd Customer Support Policy

​

1. Introduction

At Ohhh So Freshhh (Pty) Ltd, we are dedicated to providing exceptional customer service. This Customer Support Policy outlines our commitment to addressing your needs and ensuring a positive experience with our products and services.

​

2. Customer Support Channels

We offer multiple channels for you to reach our customer support team:

• Email: [customer service email]

• Phone: [customer service phone number]

• Live Chat: Available on our website during business hours.

• Social Media: Reach out to us on our official social media pages.

​

3. Hours of Operation

Our customer support team is available during the following hours:

• Monday to Friday: 8:00 AM - 6:00 PM

• Saturday: 9:00 AM - 3:00 PM

• Sunday and Public Holidays: Closed

​

4. Response Times

We strive to respond to all customer inquiries within the following timeframes:

• Email: Within 24 hours

• Phone: Immediate during business hours

• Live Chat: Immediate during business hours

• Social Media: Within 24 hours

​

5. Support Scope

Our customer support team is here to assist you with:

• Product Inquiries: Information about our products, ingredients, and usage.

• Order Status: Updates on order processing, shipping, and delivery.

• Returns and Refunds: Assistance with returns, exchanges, and refunds.

• Technical Issues: Help with navigating our website and resolving technical problems.

• General Inquiries: Any other questions or concerns you may have.

​

6. Returns and Refunds

For information on our returns and refunds process, please refer to our Return Policy. If you need assistance with a return or refund, our customer support team will guide you through the process.

7. Escalation Process

If your issue is not resolved to your satisfaction, you may escalate it by:

1. Requesting to speak with a supervisor or manager.

2. Emailing our customer support team with the subject line "Escalation Request".

3. Providing a detailed description of the issue and your preferred resolution.

Our management team will review the escalation and respond within 48 hours.

​

8. Feedback and Complaints

We value your feedback and take all complaints seriously. If you have any feedback or wish to file a complaint, please:

• Email us at [customer service email] with the subject line "Feedback" or "Complaint".

• Provide a detailed description of your experience and any supporting information.

We will acknowledge receipt of your feedback or complaint within 24 hours and aim to resolve it within 7 business days.

​

9. Customer Privacy

Your privacy is important to us. All personal information provided to our customer support team will be handled in accordance with our Privacy Policy. We ensure that your data is kept secure and confidential.

​

10. Continuous Improvement

We are committed to continuously improving our customer support services. We regularly review our policies and procedures to ensure we are meeting your needs and exceeding your expectations.

​

11. Contact Information

For any questions or concerns regarding our Customer Support Policy, please contact us:

• Email: hello@ohhhsofreshhh.co.za

• Phone: +27 87 265 8460

• Address: Noordhang 2188 Johannesburg

• ​

Thank you for choosing Ohhh So Freshhh (Pty) Ltd. We are here to assist you and ensure you have a positive experience with our products and services.