Return Policy

Ohhh So Freshhh (Pty) Ltd Return Policy

1. Introduction

Ohhh So Freshhh (Pty) Ltd is committed to providing high-quality, nutritious food and beverages, non-perishable products, seed kits, wellness books, essentials, and more. We understand that sometimes issues may arise with our products. This Return Policy outlines the terms and conditions for returning products purchased from Ohhh So Freshhh in South Africa.

2. General Conditions for Returns

Returns are accepted within 10 days of the original purchase date.
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (receipt or order number) is required for all returns.

3. Non-Returnable Items

The following items are non-returnable:

Perishable goods such as food and beverages, including opened packages or partially consumed items.
Seed kits and any other items that have been opened or used.
Wellness books and other literature if the seal or packaging is broken.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Returning Items

To return an item, please follow these steps:

Contact our Customer Service team at hello@ohhhsofreshhh.co.za or +27 87 265 8460 to initiate a return.
Provide your order number, a detailed description of the issue, and any supporting photographs if applicable.
Our Customer Service team will provide you with a Return Authorization Number (RAN) and the return address.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For items over R500, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds and Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
For exchanges, if you need to exchange an item for the same product, please follow the return steps and specify that you wish to exchange the item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately at [customer service email] or [customer service phone number].
Provide your order number, a description of the damage or defect, and any supporting photographs.
We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.

8. Sale and Clearance Items

Only regular priced items may be refunded. Sale or clearance items are final sale and cannot be returned.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

10. Customer Service Contact Information

For any questions or concerns regarding this Return Policy, please contact our Customer Service team:

Email: hello@ohhhsofreshhh.co.za
Phone: +27 87 265 8460
Address: Noordhang 2188 Johannesburg

11. Policy Updates

Ohhh So Freshhh (Pty) Ltd reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review the Return Policy periodically for any updates.

12. Governing Law

This Return Policy is governed by the laws of South Africa. Any disputes arising from or relating to the use of this policy shall be resolved in the courts of South Africa.

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