Privacy Policy

Ohhh So Freshhh (Pty) Ltd Privacy Policy

1. Introduction

Ohhh So Freshhh (Pty) Ltd ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Our Promise

We respect your privacy and are committed to maintaining the confidentiality and security of your personal information. We promise to:

Collect only the information necessary to provide our products and services.
Use your personal information in a lawful, fair, and transparent manner.
Protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Give you control over your personal information, including the right to access, correct, and delete your data.

3. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, email address, phone number, etc.
Payment Information: Credit/debit card details, billing information, etc.
Technical Data: IP address, browser type, operating system, access times, and referring URLs.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Information

We use the information we collect for various purposes, including:

To process your orders and manage your account.
To improve our website, products, and services.
To personalize your experience and provide customer support.
To send you promotional materials and newsletters (with your consent).
To comply with legal obligations and protect our legal rights.

5. Disclosure of Your Information

We may share your personal information with:

Service Providers: Third-party vendors that help us operate our business, such as payment processors and delivery services.
Business Partners: Partners who provide products or services that complement our offerings.
Legal Authorities: When required by law or to protect our legal rights.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this policy.

6. Your Rights and Requests

You have the following rights regarding your personal information:

Access: You can request access to your personal data and obtain information about how we process it.
Correction: You can request that we correct any inaccurate or incomplete data we hold about you.
Deletion: You can request that we delete your personal data, subject to certain legal obligations.
Objection: You can object to the processing of your personal data in certain circumstances.
Restriction: You can request that we restrict the processing of your personal data.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [customer service email]. We may need to verify your identity before fulfilling your request.

7. Security of Your Information

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Collection of Cookies and Other Tracking Tools

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Tag Management and Other Tracking Tools

We use tag management systems and other tracking tools to analyze website traffic, user behavior, and marketing effectiveness. These tools collect non-personal information to help us improve our website and services.

10. Privacy Notice Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by email. You are encouraged to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: hello@ohhhsofreshhh.co.za
Phone: +27 87 265 8460
Address: Noordhang 2188 Johannesburg

Thank you for trusting Ohhh So Freshhh (Pty) Ltd with your personal information. We are committed to safeguarding your privacy and ensuring that your data is handled responsibly and securely.

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