Terms & Conditions

Ohhh So Freshhh (Pty) Ltd Terms and Conditions

1. Introduction

Welcome to Ohhh So Freshhh (Pty) Ltd. By accessing or using our website, services, or products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Terms of Use

You must be at least 18 years old or have parental consent to use our website and services.
You agree to use our website and services for lawful purposes only.
Unauthorized use of our website and services may give rise to a claim for damages and/or be a criminal offense.

3. Online Registration

To access certain features of our website, you may need to register an account.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information, including your password.

4. Product Images and Representation

We strive to display product images as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
Product packaging and images may vary from those shown on our website.

5. Product Pricing

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Prices are subject to change without notice. However, changes will not affect orders that have already been accepted.

6. Availability and Delivery

Product availability is subject to change without notice.
We aim to deliver products within the estimated delivery timeframes; however, we are not responsible for delays caused by factors beyond our control.

7. Inadvertent and Obvious Errors

While we strive for accuracy, inadvertent or obvious errors in pricing, product descriptions, or availability may occur. We reserve the right to correct any errors and to cancel any orders arising from such errors.

8. Product Reviews

Customers may leave reviews on our products. We reserve the right to remove any reviews that are deemed inappropriate, offensive, or violate our policies.

9. Confirmation of Orders

After placing an order, you will receive an email confirmation. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
We reserve the right to accept or decline your order for any reason.

10. Cancellation

You may cancel your order before it has been dispatched. Once dispatched, the order cannot be canceled.
We reserve the right to cancel orders at our discretion, including but not limited to, when fraud is suspected.

11. Order Tracking

Once your order is dispatched, you will receive a tracking number to monitor the delivery status of your order.

12. Delivery and Store Collection

We offer delivery to various locations within South Africa and store collection where applicable.
Delivery charges and estimated delivery times will be provided at checkout.

13. Methods of Payment

We accept various methods of payment, including credit cards, debit cards, and electronic funds transfer (EFT).
Payment must be received in full before your order is processed.

14. 3D Secure

For enhanced security, we use 3D Secure, a payment authentication protocol for online card transactions. You may be prompted to enter a one-time PIN (OTP) during the payment process.

15. Marketing and Promotions

From time to time, we may offer promotions, discounts, or special offers. These are subject to specific terms and conditions, and we reserve the right to modify or discontinue them at any time without notice.

16. Refunds

Refunds will be processed according to our Return Policy.
Refunds are typically processed within 10 business days of receiving the returned product.

17. Risk and Ownership

Risk of loss or damage to products passes to you upon delivery.
Ownership of products passes to you once we have received full payment.

18. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Ohhh So Freshhh (Pty) Ltd and is protected by South African and international copyright laws.
You may not reproduce, distribute, or create derivative works from any of the content without our prior written consent.

19. Collection of Cookies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand your preferences and improve our services.
By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

20. Tag Management and Other Tracking Tools

We use tag management systems and other tracking tools to analyze website traffic, user behavior, and marketing effectiveness.
These tools collect non-personal information to help us improve our website and services.

21. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from or relating to the use of our website, services, or products shall be resolved in the courts of South Africa.

22. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Email: hello@ohhhsofreshhh.co.za
Phone: +27 87 265 8460
Address: Noordhang 2188 Johannesburg

Thank you for choosing Ohhh So Freshhh (Pty) Ltd. We value your business and strive to provide you with the best possible service.

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