return, SHIPPING & REFUNDS
RETURN POLICY
At Ohhh So Freshhh (Pty) Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return policy on most merchandise. Please note that this policy does not apply to food, beverages, and perishable products.
If you wish to return an item, please contact us within 7 days of receiving it to initiate the return process. The item must be in its original packaging, unused and undamaged. Once we receive the returned item, we will inspect it and issue a refund, less any shipping and handling charges.
Please note that you are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is processed smoothly.
If you received a damaged or defective item, please contact us as soon as possible and we will arrange for a replacement or refund.
Thank you for shopping with us, and please don't hesitate to contact us if you have any questions or concerns about our return policy.
REFUND POLICY
At Ohhh So Freshhh (Pty) Ltd, we strive to provide the best possible products and customer service. If for any reason you are not completely satisfied with your purchase, we offer a refund policy to ensure that you are completely satisfied.
Refund Eligibility:
To be eligible for a refund, the item must be returned to us within 7 days of the purchase date. The item must be in its original packaging and in the same condition that you received it.
Refund Process:
To initiate the refund process, please contact us by email or phone with your order number and the reason for your return. Our customer service team will provide you with instructions on how to return the item to us.
Once we receive the item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund may take several business days to appear on your account, depending on your bank or credit card company's policies.
Shipping:
You will be responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us as soon as possible with photos of the item and packaging. We will work with you to resolve the issue, including providing a replacement or issuing a refund.
We appreciate your business and strive to ensure your complete satisfaction with our products and services. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
REFUND POLICY
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At Ohhh So Freshhh (Pty) Ltd, we strive to provide the best possible customer experience. That's why we offer a comprehensive shipping policy to ensure that your orders are processed and delivered quickly and efficiently.
Shipping Options:
We offer several shipping options to fit your needs and budget. You can choose from standard shipping, expedited shipping, or overnight shipping. The shipping cost will vary depending on the shipping option selected and the destination address.
Order Processing:
We process orders within 1-2 business days of receiving them. If you place an order on a weekend or holiday, it will be processed on the next business day. You will receive a confirmation email with your order details and tracking information once your order has been processed.
Shipping Time:
The shipping time will depend on the shipping option selected and the destination address. Standard shipping typically takes 1-3 business days, expedited shipping takes 2-3 business days, and overnight shipping takes 1 business day. Please note that these shipping times are estimates and may vary based on unforeseen circumstances, such as weather conditions and shipping carrier delays.
Shipping Restrictions:
We currently ship to addresses within South Africa only.
Shipping Carriers:
We work with several shipping carriers to ensure that your orders are delivered on time and in good condition. We may use other carriers depending on the shipping option selected and the destination address.
Shipping Fees:
The shipping fees will vary depending on the shipping option selected and the destination address. The shipping fee will be calculated during the checkout process based on the weight and dimensions of the products and the shipping option selected.
Delivery Confirmation:
All orders are shipped with delivery confirmation. You will receive an email notification with the tracking information once your order has been shipped. You can track your order using the tracking number provided in the email.
We appreciate your business and strive to ensure your complete satisfaction with our products and services. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.